Refund policy

For both Day and Travel Passes, unfortunately we do not offer refunds - both for the full amount or for a proportion of unused passes. However, if you contact us within 24 hours of making a transaction, we may make exceptions to this rule.

Cancellation policy

Most Travel Passes allow you to cancel a ride:

  • For Commute Travel Passes, you'll be returned 1 credit per ride that you've canceled (up until 5 min before departure)
  • For Full Season Travel Passes, you'll be returned a voucher automatically through email to use on a future Zeelo journey (up until 12 hours before departure)

Please chat to us if you'd like to find out whether your specific Travel Pass offers any return of credit if you cancel a ride.

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