If you have purchased a Travel Pass, you may be able to cancel rides within it, either returning credits to your pass or giving you a voucher through email for another ride.
Follow these steps to cancel / opt out of a ride
- Go to My Rides
- Find the Pass that you want to cancel rides from and click into it
- Click on the date that you want to cancel
- Depending on the pass you have, you'll either be asked to confirm opting out or you'll see a Cancel button that will remove you from the service(s)
- Click Confirm
All done! 👍
📌 Please note that you can cancel your ride up until 5 minutes before the coach departs your stop. We are currently trialling this cutoff time so please bear in mind this is subject to change. Any changes to this will be clearly communicated in advance.