Zeelo are pleased to be operating a new employee transport service to the HMRC/Wincanton lorry parks, launching on Monday 21st December 2020. See below some of our frequently asked questions.


1. Which sites will I be able to travel to with Zeelo?

  • Ashford Sevington - Direct from Ashford International Station, and local park & ride service

  • Ashford Waterbrook - Direct from Ashford International Station, and local park & ride service

  • Birmingham Airport - Services from Birmingham International Station, local park & ride service

  • Ebbsfleet International - Direct from Dartford Station

  • Manston Airport - Stops in Margate and Ramsgate

  • North Weald - Direct from Epping Tube & Harlow Town Train Stations, and local park & ride service

  • Warrington - Direct from Warrington Central Station, and local park & ride service

2. How do I book my travel?

Visit zeelo.co/rides/hmrc or follow the steps in the video below

3. What times will the services be running?

All timetables have been built around employee shift times. To view more information for a specific service, including timetables, visit zeelo.co/rides/hmrc and select the travel pass for your lorry park.

4. How will I know what vehicle I need to get on?

On the day of your ride, you'll receive a text with details of your vehicle. To effectively manage social distancing and contact track and trace, please ensure you board your designated vehicle

5. Can I cancel or edit my booking?

You can edit or cancel your ride up to 5 mins before your journey

  1. Go to My Rides in your Zeelo account

  2. Select your pass

  3. Click edit, where you'll have the option to change time or cancel

6. What if the vehicle is running late on the day?

You will receive a text to let you know of any delays on the service

7. What if I am running late on the day?

You can edit or cancel your ride up to 5 minutes before your journey in your Zeelo account

8. Is there a Zeelo app?

You can manage your rides and even track your vehicle with the Zeelo app, available to download on ios and android.

9. What happens if I can't book a seat?

If you are unable to book a seat for a particular service the service is most likely fully booked, please contact our support team on our website live chat who will be able to check for you

10. Can I book a particular seat?

You can't book a particular seat in advance but can choose where you sit when you board. You will be asked to board from the rear of the vehicle to ensure we can effectively manage social distancing on board

11. Can the coach pick me up from a stop not shown on the route?

The coach will not stop at any unscheduled pick-up locations, however, you can suggest a new stop to us and we will consider adding it to the route

12. What COVID-19 safety measures are in place?

  • In line with Government advice, all riders over 11 years old must wear a face covering on board, unless medically exempt. In this case please present a medical letter.

  • We will monitor vehicle capacity to allow for social distancing and have seat covers onboard, please respect any seat blockers and only sit in permitted seats

  • All vehicles will be deep cleaned before each day of operation

  • Drivers will wear PPE uniform and operate a 'no contact' policy when checking passenger tickets

Any further questions?

Get in touch with us via our live chat, you can find this at the bottom right-hand side of the website or app or on the details below.

✉️ contact@zeelo.co

📞 0330 808 3306

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