We have been made aware that following increased interest in the Avara Coach Service, some of the service’s Regular Users have been unable to secure a seat.

Following conversations and agreement with the Avara HR Department we are changing our booking process and providing a priority booking window to the Regular Users.

For clarity, if you are not recognised as a ‘Regular User’

What is the new process?

  • For non-regular users, you will be able to purchase travel via single and return daily tickets that will be released each Saturday at 10am for the following week’s journeys. This process will commence from Saturday 23rd January 2021.

What Will Happen Next?

  • You have be removed from the current Travel Pass in your Zeelo account and will be refunded any unused rides in your profile within the next 5-10 working days.

  • For any journeys that you have already booked for next week, you will be retained on the services and can travel.

  • You will now not be able to book onto any new journeys using your current travel pass.

  • You will be required to book via the via single and return daily tickets for all journeys once day passes are released on a Saturday for the coming week

Apologies for any inconvenience caused and we can only ask for some patience and understanding during this short period of transition to a new way of working.

You can register your interest to become an approved user

Please note after registering your interest you DO NOT need to contact Avara HR. We will be working through the waiting list and contacting riders once a guaranteed space on the priority list is available.

If you have any questions at all, please do not hesitate to contact us on our website live chat or by calling 0330 808 3306.

Thank you,

Team Zeelo

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