1. Show a boarding pass
When you board the bus, the driver will likely ask to see the QR Code on your boarding pass. This is the pass on the homepage of your app.
Please tap on the Travel pass within my rides and then choose the boarding pass to show the QR code, which the driver will scan with their driver app. Alternatively, the code is in the email confirmation of your booking.
Just so you know, there are some trips for which a pass isn't required. We call these programs 'Just board'. If in doubt, head to the Program page for your work, which will explain if you need a pass. Read this article to find your Program page.
2. Do I need to show an ID or Badge to the driver?
Check your Program page to see if your Employer requires showing an ID / Badge to the driver upon boarding. Read this article if you need help finding your Program page.
Here's a reminder of what to expect on the day:
We recommend arriving at the pickup at least 5 minutes before your pickup time.
45 minutes before your coach departs its first pickup location (or at the time of booking if you book after this), we will send you a notification (or SMS if push notifications are not activated) with vehicle details and tracking.
You can open the vehicle tracking screen in the Rider App on the Home Screen (or My Rides on the Web app) by locating the "Track" button.
Show the QR Code on your boarding pass to the driver upon boarding (unless you're using a "Just board" program that doesn't require a boarding pass, in which case the Driver will count you on the vehicle)