Understanding the Validity and Publication of Travel Passes
Travel passes' validity and scheduling can vary depending on the type of pass you have. If you have an employee ride bundle, the way services are published and reviewed is different. Here’s a breakdown to help you understand when your travel services are published and how to stay informed.
Employee Passes (Ride Bundles)
If you're using a ride bundle to book your trips to work, the services for employee passes are typically published one week in advance. This allows you to plan your travel beforehand while ensuring that any changes to your work schedule or the available services can be accommodated flexibly.
Employee passes, especially ride bundles, allow you to book rides as you need them, and services are updated regularly to reflect current availability.
Single/return trips
If you’re booking single or return trips, they can generally be scheduled 1 to 2 weeks in advance, depending on shift schedules and the demand for the service. Your employer manages the availability of these trips, controlling the service based on the needs of the workplace.
Need Help or Have Questions?
If you have any questions regarding your travel pass or need clarification on your service schedule, please don’t hesitate to reach out. Simply fill out this form, and a member of our customer care team will contact you, usually within 24 hours. We're here to ensure you have all the information you need to travel smoothly and hassle-free.