Refund policy

For both Day and Travel Passes, unfortunately we do not offer refunds - both for the full amount or for a proportion of unused passes.

Cancellation policy

Most Travel Passes allow you to cancel a ride:

  • For Commute Travel Passes, you'll be returned 1 ride that you've canceled (up until 5 min before departure). You can also edit a travel pass journey if your plans change (up until 5 min before departure)

  • For Full term passes, they have the exact number of rides for the whole/half term and canceled rides will not be refunded. If for any reason your child is not travelling, it's best to let us know so we can remove them from the list and the driver will know not to expect your child.

    Please chat to us if you'd like to find out whether your specific Travel Pass offers any return of credit if you cancel a ride.

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