If you’ve purchased a Ride Bundle, you can easily cancel or edit the time of your rides. Depending on the bundle type, this may either return credits to your pass (if you’ve bought a set number of rides) or allow you to reschedule the ride for another date or time.
However, if you’ve purchased a Travel Pass (Annual or Term), please note that the amount will not be refunded. Instead, our system notifies the driver that your child will not travel that day.
If you have purchased a single/return trip these can be moved but will not be refunded
You can click here and see a step-by-step guide on how to cancel/move a ride, or follow these steps to cancel/opt out of a ride.
Go to the travel pass.
Go to the trip and tap change
Choose the 3 dots at the top right-hand corner
Tap cancel booking and confirm changes
To edit your trip to another time /date
Go to the travel pass
Go to the trip and drop down the "select the time" box
Tap confirm changes
All done! 👍
📌 Please note that you can cancel your ride until 5 minutes before the coach departs your stop.