Zeelo are pleased to be operating an employee transport service to various Amazon sites! See below some of our frequently asked questions.

1. Which sites will I be able to travel to with Zeelo?

You can find a list of all the Zeelo Amazon services at zeelo.co/rides/amazon

2. How do I book my travel?

Visit zeelo.co/rides/amazon or follow the steps in the video below

3. What times will the services be running?

All timetables have been built around employee shift times.

To view more information for a specific service, including timetables, visit zeelo.co/rides/amazon and select the travel pass for your distribution centre.

4. How will I know what vehicle I need to get on?

On the day of your ride, you'll receive a text with details of your vehicle. Please ensure you board your designated vehicle.

5. Can I cancel or edit my booking?

You can edit or cancel your ride up to 5 mins before your journey

  1. Go to My Rides in your Zeelo account

  2. Select your pass

  3. Click edit, where you'll have the option to change time or cancel

6. What if the vehicle is running late on the day?

You will receive a text to let you know of any delays on the service.

7. What if I am running late on the day?

You can edit or cancel your ride up to 5 minutes before your journey in your Zeelo account.

8. Is there a Zeelo app?

You can manage your rides and even track your vehicle with the Zeelo app, available to download on ios and android.

9. What happens if I can't book a seat?

If you are unable to book a seat for a particular service the service is most likely fully booked, please contact our support team on our website live chat who will be able to check for you.

10. Can I book a particular seat?

You can't book a particular seat in advance but can choose where you sit when you board. You will be asked to board from the rear of the vehicle to ensure we can effectively manage social distancing on board.

11. Can the coach pick me up from a stop not shown on the route?

The coach will not stop at any unscheduled pick-up locations, however, you can suggest a new stop to us and we will consider adding it to the route.

Any further questions?

Get in touch with us via our live chat, you can find this at the bottom right-hand side of the website or app or on the details below.

✉️ contact@zeelo.co

📞 0330 808 3306

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