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Who can I speak to for any urgent/non-urgent assistance? - Schools

We’re here to help! Whether you have a general question or something more urgent, we've made it easy for you to get the support you need.

Updated this week

For Non-Urgent Inquiries

If your question isn’t time-sensitive, simply complete this form, and one of our customer care team members will get back to you, usually within 24 hours.

Examples of non-urgent queries:

  • General questions about your program, the Rider App, or the Web App

  • Assistance with booking a trip that is more than 24 hours away

  • Inquiries about the terms and conditions for a program you wish to book

For Urgent or Time-Sensitive Issues

If your matter is urgent, please call our dedicated customer care team directly at:

  • UK: 0330 808 3306

  • US: +1 717-657-2271

A team member will assist you as quickly as possible.

Examples of urgent queries:

  • Your vehicle is severely delayed

  • The bus hasn't shown up at your stop

  • The bus has broken down

  • You need to book a trip that’s happening within the next hour

If you’re unsure about the urgency of your request, don’t hesitate to reach out—we’ll make sure you get the support you need.

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