You can click here for a step-by-step video on how to book a seat, or follow the steps below:
1. Visit Our Website or App
Go to zeelo.co or download the Zeelo app.
2. Search for Your School (using the Passcode or Direct Link)
In the search box, enter your school name, passcode or click on the link you have been given in recent communications.
3. Select Your Ticket Type
You’ll see options like Travel Pass, Single, or Return tickets. Choose the one that suits your needs.
4. Choose Your Pick-Up and Drop-Off Locations
Select your pick-up stop and drop-off location, then choose your preferred booking type (Travel Pass, Return, or Single).
5. Select Your Pass
If you're booking a Travel Pass, choose the pass option (Note: this is not required for Single or Return tickets).
6. Get Your Pass
Click Get this Pass, and you’ll be taken to the payment page.
7. Complete the Payment
Follow the prompts to make your payment via card or Direct Debit (if available).
8. Purchase Additional Ride Bundles (Optional)
If you want to purchase a Single, Return, or Multi-Ride Bundle (e.g., 10 rides), simply log into your account and go to My Rides. From there, you can select specific ride/trip times within your bundle.
9. Get Real-Time Notifications
Once your booking is confirmed, the mobile number registered to your account will receive a 45-minute advance notification before departure. This includes the vehicle description, registration number, and a live link to track the vehicle.
10. Sharing the Boarding Pass
Currently, we don’t offer the option to link parent and child accounts. However, you can log into your account on both your device and your child’s device to access the boarding pass/QR code. Alternatively, you can:
Take a screenshot of the boarding pass/QR code and send it to your child’s phone.
Print it out for easy access.
What to Do If Plans Change?
If your plans change and you need to cancel your ride, you can do so up to 5 minutes before departure via the app or website. This will prevent the driver from expecting you.
Watch the video above or read more about how to cancel here.