We usually do our best to choose an obvious & convenient pickup location, but sometimes you may be unsure where to wait for the shuttle.
a. Program that requires booking a seat in advance (Most common)
On the Rider App (iOS & Android)
Open the Homescreen
Your bookings are displayed at the top in a carousel you can swipe through
Your pickup is highlighted by an purple link
Click on the link will open a map helping locate the pickup point.
On the Web-app:
Open "My rides" once you are logged in
Your bookings are listed when you scroll down the page
On each booking, you can tap the link to open the pickup or dropoff location
A map will open showing the pickup
b. Program that requires getting a pass, but not booking seats
Commonly referred as a "Scan to board" program
On the Rider App:
Open your Travel Pass on the homescreen
Select the timetable button
Select a pickup & dropoff to check the stop location
On the Web-app:
Open "My rides" once you are logged in
Select your Travel Pass
Select the timetable button
Select a pickup & dropoff and use the [Map] button to open a map showing the stop location
c. Program that doesn't require a pass nor booking seats
Commonly referred as a "Just board" program
On the Rider App:
Select the "See timetable" button on the Program page.
A timetable screen will open. Tap on "Pick-up stop" to open a map and list of all pickup stops available on this Program.
Select a stop on the map, in the list or search around your address, and check if the location is convenient to you.
On the Web-app
Select the "See timetable" button on the Program page.
Select a pickup & dropoff and use the [Map] button to open a map showing the stop location