1. Find your program
Type in your employer or school name the search bar on the website or in the Rider App to access the program page.
2. Viewing all pickups available
a. Program that requires booking a seat in advance (Most common)
Commonly referred as a "Booked" program
On the Rider App:
Select the "Book now" on the Program page.
A booking screen will open. Tap on "Select pick-up" to open a map and list of all pickup stops available on this Program.
Select a stop on the map or in the list, and check if the location is convenient to you. If you want to use this pickup, select Choose pickup.
You will return to the booking page where you can now select the drop-off stop following the same process.
On the Web-app:
You can start searching for a nearby stop by using your postcode or address. If you already know which pick-up you'd like to use, select it from "Select a pick-up stop" dropdown on the right (only visible on larger screen).
A pop-up will appear showing you the stops around the address.
Select a stop on the map or in the list, and check if the location is convenient to you. If you want to use this pickup, select "Choose stop".
You will return to the booking page where you can now select the drop-off stop.
b. Program that requires getting a pass, but not booking seats
Commonly referred as a "Scan to board" program
On the Rider App:
Select the "See stops & timetable" button on the Program page.
A timetable screen will open. Tap on "Pick-up stop" to open a map and list of all pickup stops available on this Program.
Select a stop on the map, in the list or search around your address, and check if the location is convenient to you. If you want to use this pickup, select "Select stop".
You will return to the timetable page where you can now select the drop-off stop following the same process.
Once both pickup and dropoff are selected a timetable will appear.
You can then proceed to getting a pass to start using this program. You won't need to book ahead and your pass can be used on all stops displayed on this Program map.
c. Program that doesn't require a pass nor booking seats
Commonly referred as a "Just board" program
On the Rider App:
Select the "See timetable" button on the Program page.
A timetable screen will open. Tap on "Pick-up stop" to open a map and list of all pickup stops available on this Program.
Select a stop on the map, in the list or search around your address, and check if the location is convenient to you. If you want to use this pickup, select "Select stop".
You will return to the timetable page where you can now select the drop-off stop following the same process.
Once both pickup and dropoff are selected a timetable will appear.
You don't need to get a pass on a "Just board" Program. When you want to start travelling, simply turn up at the pickup stop ahead of the pickup time, the driver will count you as you board. You may be required to show a badge or ID depending on your enployer or school requirements.
Do you need further help?
Did this answer your questions? If not you can fill in this form and someone from our customer care team will be in touch within 24 hours, if it is urgent then please call us on 03308083306. Lines are open 24 hours a day.