If you have purchased a Travel Pass, you can cancel/edit times of your rides, either returning credits to your pass (if you have purchased a multi-credit pass) or changing the ride to another date/time
You can click here and see a step-by-step guide on how to cancel/move a ride or follow these steps to cancel/opt out of a ride
Change a booking
To edit your trip to another time /date
For a booking made via Travel Pass or Ride Bundle
Open the travel pass or Ride bundle from your App homescreen (or "My rides" on the Web-app)
Find the booking you would like to change and tap "Edit" to open the pickup time selection screen
Select a different pickup time in the drop-down
Tap Confirm changes
For a booking made as a Single or Return
Find the booking on your App homescreen (or "My rides" on the Web-app)
Tap "Change/Edit" to open the pickup time selection screen
Select a different pickup time in the drop-down
Tap Confirm changes
Cancel a booking
Go to the travel pass
Go to the trip and tap change
Choose the 3 dots at the top right-hand corner
Tap cancel booking and confirm changes
Cut-off time for Cancellation and Changes
Please note that your company or school will decide of a cut-off time for your booking, this will vary for each program.
To check how much time you haver to cancel or change a booking, open the page to edit a booking, an information box will let you know how long you have to make a change.
