Why is this happening?
When you try to purchase a Travel pass or a Ride bundle on a busy route, you may sometimes experience that this route is already sold out.
Your school/college decides the vehicle size they want to use on each route. When all the seats have been purchased by other users, you will be alerted that this route is now sold out.
What to do next
It's very important that you join the waiting list ( if applicable) so that we get notified of the additional demand for the route. We will then promptly notify your school/college about the additional demand, and they can decide to increase the vehicle size or add another vehicle to operate this route.
How to join a waiting list
You can currently only join a waiting list on our web app
Access the Program page using the search, passcode or direct link.
Select your desired pickup & dropoff.
Select a Travel pass or Ride bundle.
When you try to proceed to checkout, the "Route sold out" warning will appear.
Fill in the form and submit.
When more seats become available on this route, users on the waiting list are notified by email and SMS in the order in which they joined the waiting list. For example, if you were the first to join the waiting list, you would be the first notified.
⏱️ You will be given a 5 hours window to complete your purchase before the next user on the waiting list gets notified.