Frequently Asked Questions About Direct Debit Payments
If you're using Direct Debit to pay for your Zeelo pass, you may have questions about payments, cancellations, or other related issues. Here’s everything you need to know:
Why Hasn't the Money Been Taken Yet?
We initiate the payment with your bank on the date you signed up for, but please note that banks can take up to 6 working days to process and remove the payment from your account. Unfortunately, we have no control over this process. If it’s taking longer than expected, please contact your bank for further details.
How Can I Cancel My Direct Debit?
If you need to cancel your Direct Debit, please contact us first to discuss alternative payment methods. Remember that cancelling your Direct Debit will result in losing access to your pass and service. We’ll work with you to find a solution that suits you.
What Is the Reference I See on My Bank Statement for the Direct Debit Payment?
When you see a payment from Zeelo on your bank statement, the reference will appear as 'Stripe/Zeelo Ltd'. This helps you easily identify the payments made to us.
I Accidentally Cancelled My Direct Debit. What Can I Do Now?
If you accidentally cancelled your Direct Debit, please contact us immediately. We'll help you re-establish your payment plan and ensure you don’t lose access to your pass or service.
If you have any questions, please complete this form and someone from our customer care team will be in touch, usually within 24 hours.
Do you need further help?