Skip to main content
All CollectionsManaging my bookings
How do I cancel/move a ride?
How do I cancel/move a ride?

Zeelo

Updated over 4 months ago

:zeelonew:

If you have purchased a Travel Pass, you can cancel/edit the times of your rides, either returning credits to your pass (if you have purchased a multi-credit pass) or changing the ride to another date/time.


​You can click here and see a step-by-step guide on how to cancel/move a ride or follow these steps to cancel/opt out of a ride 

  • Go to the travel pass

  • Go to the trip and tap change

  • Choose the 3 dots at the top right-hand corner

  • Tap cancel booking and confirm changes

To edit your trip to another time /date

  • Go to the travel pass

  • Go to the trip and drop down the "select the time" box

  • Tap confirm changes

All done! 👍

📌  Please note that you can cancel your ride up until 5 minutes before the coach departs your stop.

Did this answer your question?