Zeelo

Trip happening today assistance

I can't find a stop near me, can I suggest a new one?

Book rides for a week more quickly, how to book onto services, repeat bookings

Can I book the same journey on different days?

When do you release dates for my Travel Pass?

How far in advance can I book onto rides from within my Travel Pass?

Your receipt will be emailed to your registered email address upon purchase.

How do I get a receipt?

What is Zeelo's School refund policy?

How do I cancel/move a ride?

How to use a promo code:

You can spread the cost with monthly payments

How to set up a Direct Debit

What to do if the tracking button is disabled

Why is my vehicle tracking not working?

How to select the stop and destination I want

How do I choose my stop and destination when booking

What do to if you or your child cannot access the boarding pass to board the vehicle?

Can't access the boarding pass

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How do I cancel or change a booking?

As a parent, you can manage the bookings for 1 or several children from your Zeelo account

How to book on behalf of my child?

When purchasing a Travel Pass or a Ride bundle, a pick-up & drop-off stop are set by default.

Changing my default pickup stop

Everything you need to know about the Auto Top-up feature

Ride bundle: Automatically topping-up my ride credits

This article explains how One way travel passes work

One way travel passes

There are a few ways you can check your program timetable.

Where can I check the timetable?

This article explains how you can access your employer or school program to start using it.

How to find my employer or school program

Everything you need to know about making bookings, editing and opting into rides

Managing my bookings

I can't complete my payment

My trip is fully booked

How to find your Passcode

Troubleshooting

Zeelo Home Page

Find answers and get help from Intercom Support and Community Experts

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