We apologise for the inconvenience caused by the delay in your vehicle’s arrival.
We take trip monitoring very seriously. Our system tracks every journey in real time, alerting us immediately if any delays occur. Once notified, our team swiftly springs into action, maintaining continuous communication with both the driver and the operator to ensure everything is running smoothly.
In the event of a disruption to your service, we’ll proactively contact you and update you with regular progress reports. We’re committed to keeping you informed at every step so you always know when to expect your vehicle.
Here’s how to get the most up-to-date information:
1. Verify your pickup details
Please double-check your booking, pickup date, time, and location by reviewing the details in the Rider app, Web, or confirmation email.
2. Track your vehicle in real-time
You can use the live vehicle tracking feature in the Rider app or on the web to see exactly where your vehicle is. If tracking isn’t working, please refer to this guide for troubleshooting.
3. If your bus is running late
In case of significant delays, our service delivery team will closely monitor the situation and keep you updated via push notifications, SMS, or email. You’ll receive real-time updates about your vehicle’s location and any alternative arrangements if necessary.
To ensure you don’t miss these updates, please ensure push notifications are enabled in the Rider app or confirm that your mobile phone number is up to date in your account.
Need further assistance?
If you have any questions or need support, complete this form, and a member of our customer care team will contact you, usually within 24 hours.