We understand that plans change and you may need a different pick-up or drop-off point at times. Please follow the steps below to request these changes, as you are unable to do this yourself on the app or website.
How to Change Your Pick-Up Stop
If you need to change your pick-up stop, it’s easy to do so! Follow the steps below to update your stop:
Step 1: Use the Postcode Checker
On the booking page, you can use the postcode checker to find the nearest available stop to your location. This will help you identify if there is a stop that better suits your needs.
Step 2: Contact Our Customer Care Team
Once you've identified your preferred stop, simply contact our customer care team through this form . Let us know the change you'd like to make, and we'll get it updated for you.
If you have moved address and can not find a stop that is close to you by following the above, you can suggest a stop by following the instructions in this article