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My child is sick and won’t use the bus today. What do I need to do? - Schools

You should change or cancel your booking so that the driver knows not to expect your child today.

Updated over 3 weeks ago

If your child cannot make the ride/trip on a particular day, you can change or cancel their booking.

This will free up the seat on the bus, which can be made available to another child where necessary.

1. Travel pass / Ride bundle bookings

  1. Log in to the Rider App (or "My rides" on the Web-app)

  2. Select your Travel pass/Ride bundle

  3. Find the booking that your child can't make

  4. Select "Change"

  5. Select "Cancel" and save your changes

2. Single / Return bookings

  1. Log in to the Rider App (or "My rides" on the Web-app)

  2. Select your booking on the Homescreen

  3. Change the date/time to a different date and save

You can't cancel Single / Return bookings and receive a refund; these will need to be rescheduled on a different day follow this guide here, as these types of tickets are non-refundable

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