If your child cannot make the ride/trip on a particular day, you can change or cancel their booking.
This will free up the seat on the bus, which can be made available to another child where necessary.
1. Travel pass / Ride bundle bookings
Log in to the Rider App (or "My rides" on the Web-app)
Select your Travel pass/Ride bundle
Find the booking that your child can't make
Select "Change"
Select "Cancel" and save your changes
2. Single / Return bookings
Log in to the Rider App (or "My rides" on the Web-app)
Select your booking on the Homescreen
Change the date/time to a different date and save
You can't cancel Single / Return bookings and receive a refund; these will need to be rescheduled on a different day follow this guide here, as these types of tickets are non-refundable
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