How can I change my pass, bundle or ticket?
Accidentally purchased the wrong Travel Pass, term or annual pass, Ride bundle, or picked the wrong route? Here’s how we can help you get it corrected so you’re on the right pass.
If you’ve made a genuine mistake with your pass, please don’t worry, it happens. We’re here to support you. Reach out to our friendly support team, and we’ll walk you through what to do next.
To get started, visit our support page and send us a message via live chat. The more detail you provide, the easier it is for us to understand what went wrong and find the best solution for you. Our Customer Care team will review your request and get back to you within 24 hours to talk through the next steps.
Thank you for your patience. We’ll do everything we can to resolve this smoothly and as quickly as possible.