Skip to content
zeelo.co
  • There are no suggestions because the search field is empty.

How can I change my pass, bundle or ticket?

Accidentally purchased the wrong Travel Pass, term or annual pass, Ride bundle, or picked the wrong route? Here’s how we can help you get it corrected so you’re on the right pass.

If you’ve made a mistake with your pass, don’t worry — it happens to everyone. We’re here to support you. Reach out to our support team and we’ll walk you through what to do next.

Here's how to get started:

  1. Visit our support page and send us a message via live chat.
  2. Include as much detail as possible about what went wrong — the more context you give, the faster we can find the best solution for you.
  3. Our Customer Care team will review your request and follow up with you (typically within 24 hours) to walk you through the next steps.


Note: Common pass issues we can help with include incorrect travel dates, wrong route selections, and duplicate bookings. If you're unsure whether your issue qualifies, go ahead and contact us anyway — we're happy to take a look.

Thank you for your patience — we’ll do everything we can to put things right as quickly as possible.