Getting started with Zeelo
How to find and start using your transportation program
- How to find my Workplace or School booking page?
- How to find my nearest pickup stop before getting a pass
- Where can I check the timetable / schedule for my Workplace, School or College?
- What pass types can I choose from? Which pass is best for me?
- A guide to getting a pass and booking your first trip
Payments & refunds
Payment options, refunds policy & troubleshooting
- What payment options are available on my service? Can I pay monthly?
- How to use a promo code
- Commute refunds policy
- School refunds policy (Travel pass / Ride bundle / Single-Return bookings)
- Refunds policy for severe service delays and no-shows
Bookings
Making bookings, changing & cancelling
- How far in advance can I book my rides? When will trips be available
- How do I cancel or change a booking?
- How to change the default stops linked to my pass?
- How to get a pass and book rides on behalf of my child?
- My child is unable to / won’t use the bus today
Pass options
Changing stops, topping-up credits, follow rides
- Changing my default pickup stop
- How to top up or buy more rides
- How to remove an expired pass or ride bundle I no longer use from my homescreen?
- Changing the riders linked to a Travel pass or Ride bundle (School only)
- Follow my ride - get notifications and update about your child' trip
Day of travel
Vehicle tracking, alerts, boarding the shuttle
- What time do I need to be at my stop?
- How to locate where I will be picked up?
- How can I receive notifications & alerts about my trip?
- What do I need to board the bus?
- What to expect on the day of travel?
Managing my account
How to edit your Zeelo account details
- I can't log in to my account
- Change my account details & password
- I created an account using the wrong email and/or phone number
- I created an account but should have used my organisation's SSO instead
- Delete my Zeelo account. I don't need to use Zeelo anymore / you have accidentally opened two Zeelo accounts