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How do I track the bus?

This article will explain how to track the bus and also the reasons why the tracking may not be available.

How to track the bus if you are a Follower

  1. Followers will receive an email 45 minutes before the trip starts, containing your tracking link.

    Haven't received your tracking email? Check your spam or junk folder. If it's not there, make sure the Account Holder has added you as a Follower and that your email address is correct on the account.

  2. The vehicle tracking becomes available when the driver starts the trip in the driver app. 
  3. Selecting the link will open a live map which shows your bus's current location in real time, so you will know exactly where your ride is and when it will arrive.

How to track the bus if you are an Account Holder 

  1. Log into Zeelo via your app or web browser (if you are using your computer).
  2. The vehicle tracking becomes available when the driver starts the trip in the driver app. As soon as it's available, you will see a Track Vehicle option next to the trip in the app or web browser.
  3. Tapping Track Vehicle will open a live map showing your bus's current location in real time, so you can see exactly where it is and when it will arrive.

For more information on the difference between Account Holders and Followers, see Adding Followers to my account.

Why might you not be able to track the bus

With live tracking, both the account holder and account followers can see the bus location in real time. This helps parents and guardians know when the bus will reach their child’s stop.
You may occasionally notice that tracking looks inaccurate, for example:

  • The vehicle may appear in the wrong location
  • The tracking button may be disabled
  • The vehicle location might not load when you open the link

Why might tracking not be appearing as expected?

1. The driver hasn't started the trip in the driver app

Drivers are required to start the trip in the app when they leave the depot, so tracking availability depends on how far they are from the first stop. If the driver hasn’t started the trip 30 minutes before the first pickup, our team is automatically alerted and will contact the driver or operator to resolve this.

2. The driver is driving through an area of low signal

If the driver passes through an area with poor reception, tracking may pause temporarily. It will resume automatically once their device reconnects.

Are you an account holder or an account follower?

Remember: only the Account Holder can view live tracking in the Zeelo app. Followers must use the link in their email notification to track the bus on the website.

If you’re the account holder and can’t see tracking:

  • Make sure you’re using the latest version of the Zeelo app
  • Check that you are logged in to the correct account — the one associated with your trip
  • If you still can't see tracking, try logging out and back in, or contact our support team for help
  • Remember that tracking is only available while the trip is active or after it has completed

If tracking becomes unavailable, rest assured our team is already investigating and coordinating with the operator, so no action is required from you.