How can I report an issue from my trip?
Report an issue about your trip, the driver or the vehicle
Zeelo is committed to providing riders with the highest quality transport options for work and school. To continuously improve our service, we rely on your feedback about any issues you encounter. You can report the following types of concerns:
- The quality of the vehicle
- Driver behaviour
- Experience using the Rider App or Web-app
- Was the vehicle on time
- The route used
You can report an issue for any trip via the Rider App — even before you board. Note that this feature is not available in the web app.
How to report an issue about a trip
- Log in to the Rider App (not available on the web app)
- Open the Account tab in the bottom right
- Select "My bookings" to see all your bookings
- Find your trip in the "Upcoming" or "Completed" tab
- Find the trip you would like to report an issue for. Tap on the [...] button to show more options
- Select "Report an issue"
- Describe the issue in as much detail as possible to help us investigate quickly. Once submitted, our support team will review your report and follow up if needed.