What do I do if I was late to my stop?
If you or your child arrive late to the pick-up point, the vehicle may have already left. We instruct drivers to depart on time so the service stays reliable and keeps to the pre-agreed timetable
Can I change or refund the trip?
Missed trips cannot be changed or refunded when a passenger arrives after the scheduled departure time at the stop.
Want to suggest a timetable improvement?
Please note that stop request availability varies by service. If the current timetable creates challenges — for example, your child needs extra time or relies on additional transport to reach the stop — you can submit your feedback directly by raising a stop request.
Where supported, suggestions are reviewed with your organisation on a periodic basis. While every submission is considered, outcomes depend on operational and network constraints.