How can I change the default stops linked to my pass?
How to change the pick-up and/or drop-off linked to a Travel Pass, Ride bundle or Daily pass
Context
When purchasing a pass with Zeelo, you'll first be asked to select your default pick-up and drop-off stops. We'll then show you the travel and pass options available for your journey.
Why do I need to select my stops?
Selecting your default stops helps us show you the most relevant options for your journey.
Depending on your program:
- Pass prices may vary by distance. Your selected pick-up and drop-off stops help us calculate the correct pass options and pricing for your journey.
- Availability may vary by route. Some programs have a limited number of passes available on each route. Selecting your stops allows us to check availability for the route you want to travel on.
This helps make sure the options you see when purchasing a pass are accurate and relevant to your journey.
What if I need to change my default stops?
Sometimes you may need to permanently change the default pick-up or drop-off stop linked to your pass. For example:
- You accidentally selected the wrong stop when purchasing your pass and are now seeing incorrect information in the Rider App or Web App.
- Your travel requirements have changed, such as moving to a new address, and you now need to use a different stop.
How do I change the default stops linked to my pass?
Currently, you can't permanently change the default pick-up or drop-off stops linked to your pass through the Rider App or Web App.
If you need to make a permanent change, please contact our support team via our live chat feature and one of our team will be happy to help.
Please note: If changing your default stops affects the price of your pass, you may need to purchase a new pass for the correct journey. If this is required, our team will explain the next steps and arrange a refund for your previous pass where applicable.