How do I setup my direct debit?
If you're having trouble setting up your Direct Debit, here are the most common reasons why and how to fix them.
1. The monthly amount looks incorrect
The amount shown is your total Travel Pass price divided equally across the number of monthly payments you’ve chosen.
- Check the payment term in the drop-down to make sure it’s the one you want
- The total reflects all riders included in the purchase, so confirm the number of riders is correct
2. I can’t select the number of monthly payments I want
Your available payment options depend on your Travel Pass duration. This is to make sure your Travel Pass is fully paid before it expires.
- Annual passes offer more payment choices
- Monthly instalment options are limited to 3, 6, or 9 payments depending on your pass type (e.g. annual or termly)
3. My Direct Debit is still pending
It’s normal for a new Direct Debit to take up to 10 business days to appear in your banking app.
- Setup typically takes 3–10 business days
- You’ll see the confirmation once your bank has fully processed it If it still hasn't appeared after 10 business days, contact your bank or reach out to our support team for help.