How can I find my bus stop or route when I try and purchase a pass?
If your usual pick-up stop or route is not showing or appears to have been removed, this article explains the common reasons for these changes and how to find your new, updated stop location.
Follow these simple steps to check which stops are currently available on your program:
1. Go to your program page. If you need help finding this, see this article for more guidance.
2. Open the stop finder to view all available stops. If you need help using the stop finder, see this article for more guidance.
If you cannot see a pick-up stop on the map, the following checks may help explain why:
- Make sure you are viewing the correct program page. Refer to the latest communications from Zeelo or your organisation to confirm you are using the most up-to-date link. For commute programs, program pages will usually only change if your company launches a different type of service.
- Confirm that the program is still active. Check the most recent communications from Zeelo or your organisation to ensure this service is still running.
- The stop may have been removed from the program since you last used it. For example, schools often review and adjust pick-up locations based on usage at the start of a new year. Check recent email communications from your employer, school, or Zeelo for details about any changes to your program. If you believe this applies to you, contact your organisation for clarification, or use the Pick-up stop request feature (if it is available on your program). See this article for more information.