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Having Trouble Verifying Your Email?

This article will guide you through the steps to follow if you haven't received your verification code or if the code isn't working when you enter it.

Summary

When making a purchase for the first time using a new account, you may be asked to verify your email address before you can complete your purchase.

We'll send a 6-digit verification code to the email address registered to your account.

How to verify your email

When prompted to verify your email:

  1. Check the inbox for the email address linked to your account.
  2. Look for an email containing your 6-digit verification code.
  3. Enter the code on the verification screen.
  4. Once your email has been successfully verified, you can continue with your purchase.

The verification email may take a few minutes to arrive.

I haven't received my verification code

If your verification email hasn't arrived:

  • Wait a few minutes – occasionally, there may be a short delay in receiving the email.
  • Check your spam or junk folder – the verification email may have been filtered by your email provider.
  • Check your email address – make sure you're signed in using the correct email address associated with your account.
  • Request a new code – return to the booking process to generate a new verification code.

Important: Verification codes are only valid for 5 minutes.

If you request a new code, make sure you enter the most recent code received, as any previous codes may no longer work.

My verification code isn't working

If you receive an error when entering your verification code:

  1. Check that you have entered all 6 digits correctly.
  2. Make sure you're using the most recent verification code you've received.
  3. If more than 5 minutes have passed, return to the booking process and request a new code.
  4. Wait for the new verification email before trying again.

FAQ

Question: Do I need to verify my email every time?

Answer: No. You only need to successfully verify your email address once.

Once your email has been verified, you can make future purchases from your account without completing the email verification process again.

Still having trouble?

If you've followed the steps above and are still unable to verify your email, please contact our Customer Care team, who will be happy to help you complete the verification process.