How can I link my child to my account?
When you purchase any pass for a school service you will be asked to first create an account, then to indicate the name and date of birth of the child using the pass. Adding their details will 'link' them to this pass.
How does my child board or disembark the service?
Zeelo does not currently allow your child to login to the app themselves. All passes and bookings are only visible when you or your child log into the parent or guardian’s account.
To allow your child to board, you can print their QR code directly from your account on the Zeelo website. A printed QR code is fully valid and can be scanned by the driver at boarding.
The same QR code is used for all of your child’s bookings, so you only need to print it once. This process helps ensure your child can board smoothly and safely, even without a mobile device.
How do I change or swap the details of the riders linked to a Travel Pass or Ride bundle?
- Open a Travel Pass or Ride bundle from the rider app home-screen or "My rides" on the web-app
- Select "Pass settings"
- You will see a list of riders linked to this pass
- Tap the rider's name you wish to change
