How do I cancel or change a booking?
This article explains how to easily cancel or change your bookings with Zeelo
For a booking made via a travel pass or ride bundle
- Open the travel pass or ride bundle from your App home screen (or "My rides" on the Web-app)
- Find the booking you would like to change and tap "Edit" to open the pickup time selection screen
- If you want to change the time of your booking, select a different pickup time in the drop-down. Only trips with available capacity will appear for your to switch your booking too.
- f you want to cancel your booking, select the "Cancel" button.
For single or return bookings
- Find your booking on your App home screen (or "My rides" on the Web-app)
- Select "Change/Edit" to open the pickup time selection screen
- If you want to change the time of your booking, select a different pickup time in the drop-down. Only trips with available capacity will appear for your to switch your booking too.
- Unfortunately we don't currently support cancelling single or return tickets
Cut-off times for cancellation or changes
Please be aware that your organisation determines the cut-off time for cancelling or changing a booking. This will vary per service, but more information can be found within your booking page.
I have missed the cut-off time to cancel or change a booking
We're sorry that you weren't able to change your booking before the cut-off time. As a reminder, the cut-off time is decided by your organisation, and we cannot make changes when that time has lapsed