What should I do if my bus hasn't shown up?
Is your bus significantly late, or do you think it hasn't turned up? Here are the immediate steps to take, including how to check live tracking and how to contact us for urgent assistance.
First, we're truly sorry the vehicle didn't arrive when you expected.
Here's how to help you.
1. Confirm your pickup details
Open the Rider app, Web-app, or your confirmation email and make sure the following are correct:
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Pickup date
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Pickup time
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Pickup location
It’s easy to mistake the time or stop, especially if you’ve booked multiple trips — a quick check can save time.
2. Need help? Get in touch
If the issue is on our side, we’ll do everything we can to get you to your destination.
You can reach us quickly through Live Chat in the Rider app or on the Web app — this is the quickest way to get help in this situation.