What do I do if I am experiencing technical issues?
If you’re having trouble using the Zeelo website or app, it may be due to a temporary technical issue. The steps below usually resolve most problems.
1. Check the Message Displayed
If an error message appears, take a moment to read it carefully. It may provide useful information about what went wrong and how to resolve the issue.
2. Refresh the Page or App
Sometimes a quick refresh can fix temporary issues.
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Web: Refresh the page in your browser.
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Mobile App: Close the app completely and reopen it.
3. Try Again
After refreshing, try completing the action again (for example, booking a ride or accessing your account).
4. Contact Support
If the issue continues after trying the steps above, our support team is here to help.
You can reach us through our Live Chat by visiting our support page:
https://zeelo.co/support
When contacting support, it’s helpful to include:
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A description of the issue
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Any error message shown
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The device or browser you’re using
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Screenshots (if possible)
Our team will investigate and help you resolve the problem as quickly as possible.