What do I do if I am experiencing technical issues?
If you’re having trouble using the Zeelo website or app, it may be due to a temporary technical issue. The steps below usually resolve most problems.
1. Check the Message Displayed
If an error message appears, take a moment to read it carefully. It may provide useful information about what went wrong and how to resolve the issue.
2. Refresh the Page or App
Sometimes a quick refresh can fix temporary issues.
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Web: Refresh the page in your browser.
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Mobile App: Close the app completely and reopen it.
3. Try Again
After refreshing, try completing the action again (for example, booking a ride or accessing your account).
4. Contact Support
If the issue continues after trying the steps above, our support team is here to help. Click through to this article for details on how to get in touch with us.