I need to change / amend / edit the default pickup stop or dropoff stop linked to my Travel Pass or Ride bundle
When purchasing a Travel Pass or a Ride bundle, a pick up & drop off location are set by default for all journeys. You need to contact us to permanently change these stops.
You want to edit the pickup or dropoff stop linked to your pass
Sometimes you may need to change the pick-up stop associated with a Travel Pass or a Ride bundle, for example, if you move house or if your daily routine changes and a different pick-up stop becomes more convenient for you.
Currently, it’s important to note that you cannot update your pick-up stop directly through the Rider App or the Web app. However, if you find yourself in a situation where you need to start using a different pick-up location daily, we have a straightforward process in place to assist you.
To begin, you should identify the specific stop you wish to use instead. You can do this by searching for alternative stops within your program page in either the Rider App or the Web App. If you’re unsure of how to navigate to your program page or locate the stops, we have a dedicated article available that provides step-by-step guidance on finding your program and consulting all available stops on a map.
Once you have identified your desired pick-up stop, the next step is to contact our customer care team via live chat. Our team will promptly assist you by updating the default stops associated with your Travel Pass or Ride bundle to reflect your new pick-up preference, provided there is availability.
This way, you can ensure that your travel arrangements are tailored to your current needs without any hassle.
You want to use a pickup stop on the outbound that's different from the dropoff stop on the inbound / return.
This isn't currently possible on the Zeelo platform to have the following combination:
- Outbound trip : Stop A > Site
- Inbound / return trip : Site > Stop B
The only setup currently available is the following:
- Outbound trip : Stop A > Site
- Inbound / return trip : Site > Stop A
If you need to use a different dropoff for special circumstances (but not as a permanent change), please let the driver know as you board.