Getting started with Zeelo
How to find and start using your transportation program
"How to" articles
- Where does Zeelo operate and what services do we offer? How to get a quote?
- How to claim your school "early / late return pass" to book tyour child on an early / late return trip (e.g after-school clubs)
- How to get information on my program before getting a pass
- How to find my nearest pickup stop before getting a pass
- Where can I check the timetable / schedule for my Workplace, School or College?
- What pass types can I choose from? Which pass is best for me?
- How do I get a receipt?
- A guide to getting a pass and booking your first trip
- How to find my Workplace or School booking page?
- How to add a rider to your account
Troubleshooting
- I can't find the Passcode to access my company's or school's program page, get a pass or book my rides
- I can't buy a new travel pass / a ride bundle or ticket
- When will I get an update on the status of my pick up stop request / application?
- I have joined a waiting list because the vehicle / bus is currently full. When will I get an update?
- I can't find a stop near me. Can the driver do an extra stop past our house? Can I suggest or request a stop or pickup?
- My route / pass is sold out (Travel pass / Ride bundle / Daily pass)
- I can't find my bus stop or route when getting a pass. Has it been moved or removed?
- I can't see the pass or ticket type I was using previously
- I can't find my program page / site / school / workplace in the program search results
- I can't see Travel Pass / Ride bundle when I set the Workplace/School as the pick-up
- When will I get an update for my pick-up stop request?
- Passes for a route have sold out, no more seats available - how to get a space or join a waiting list
- When will passes (Travel Pass, Ride bundle, Daily pass or ticket) get released to start booking my seat on this program?
- How do I purchase a Travel Pass for only 2, 3 or 4 days a week, you are only offering to pay for 5 days a week?
- I want to report an inaccurate pick-up stop location or wrong stop name
- How can I check a pass availability / there are still seats available on a route?