Bookings
Making bookings, changing & cancelling
"How to" articles
- How do I cancel or change a booking?
- How far in advance can I book my rides? When will trips be available
- How to get a pass and book rides on behalf of my child?
- My child is unable to / won’t use the bus today
- How to change the default stops linked to my pass?
- How can I link my account to my children so they can view their pass & bookings?
Troubleshooting
- I can't book on a trip
- I want to see my child upcoming trips to and from school
- What if my child / son / daughter doesn't own a smartphone to show the boarding pass when boarding?
- How do I notify you / the driver that my child will board or get-off at a different stop today
- I was incorrectly deducted ride bundle credits
- I can't change my booking / I need to change a booking to another time / day
- I can't book some trips, some times and dates are missing when I try to book, or no rides showing in my or my child's account / pass
- My pass didn't automatically book my rides (School Travel Pass)
- A trip is fully booked, no seats/space available, my bus is full. How to check availability.
- Do I need to book seats if I already have a Travel Pass or a Ride bundle?
- Can my child use another route temporarily instead of their usual route?
- How can I check I've correctly booked my child? I want to confirm my child / son / daughter seat booking.
- Can I book / repeat the same booking onto several days in one go?