I can't book some trips, some times and dates are missing when I try to book, or no rides showing in my or my child's account / pass
This article explains why outbound or return trips may not be visible / available and provides guidance on how to book them successfully.
If you have opened your Travel Pass or Ride bundle page and reviewed the list of dates and times available, you may sometimes notice that:
- The dates only cover a couple of weeks in the future or perhaps display one school term.
- No dates are currently showing in the Travel Pass or Ride bundle
Below are the possible reason why this may be be happening and what you should do:
Additional dates haven't been added to the schedule yet
This is usually because Zeelo's admin team is only scheduling a limited number of days at once, in agreement with your organisation. This scheduling approach allows for better management of transportation resources and ensures that the service aligns with your organisation’s specific needs. By working closely with your organisation, Zeelo can effectively coordinate the available travel dates based on demand and operational capacity. If you're looking for dates beyond those currently displayed, it might be helpful to keep an eye on the program description page, as it frequently provides updates on when additional dates will be added. This ensures that you stay informed and can plan your travel accordingly.
- Check the program description page, which may indicate when more dates get added during the week.
- If you are using a Travel Pass with auto-booking, you will automatically get booked as soon as the dates are scheduled.
Can't see any dates at all and travel is imminent?
There may be a technical issue with our booking system, your pass or your purchase. If you think something doesn't look right, for example you or your child are supposed to be travelling in the next couple of days and you can't see any dates, contact us so we can double everything is as it should be in your account.
You might using the Travel Pass or Ride bundle from the previous school year
For School users, have you check if the Travel Pass or Ride bundle you're looking is still valid for the new year? Schools usually expire any unused credits from the previous year, and sometimes launch a new program booking page for the new year, from which you need to get a new Ride bundle / Travel Pass or Day pass from. This should have been indicated in email communications sent by the school.
Some trips may have been cancelled and are not visible anymore
If a travel time seems to be missing from the list of options, it could be because the trip has been cancelled, although this is unusual and should have been communicated to you if you're a pass holder.
Am I not seeing the trip because it is fully booked?
No, even if the trip is fully booked, you will be able to see it in the drop-down; you just won't be able to select it to book it. You will see an error message when selecting a fully booked travel time.