Missing Trips, Dates, or Times When Booking
Outbound and Return Trips Missing? Here’s Why and How to Book
If you have opened your Travel Pass or Ride bundle page and reviewed the list of dates and times available, you may sometimes notice that:
- The dates only cover a couple of weeks in the future or perhaps display one school term.
- No dates are currently showing in the Travel Pass or Ride bundle
Below are the possible reason why this may be be happening and what you should do:
Additional dates haven't been added to the schedule yet
We schedule only a limited number of days at a time and for schools this may be half term/termly. This approach helps us manage resources and align the service with your organization’s needs.
If you are using a Travel Pass with auto-booking, our system will automatically book as soon as the dates are scheduled.
Can't see any dates at all and travel is imminent?
If you think something doesn't look right, or you or your child are supposed to be travelling in the next 24 hours and you can't see any dates, please contact us so we can look into this further.
You might be using the Travel Pass or Ride bundle from the previous school year.
For School users, have you checked if the Travel Pass or Ride bundle you're looking is still valid for the new year? Schools expire any unused credits from the previous year, and sometimes launch a new program booking page for the new year, from which you need to get a new Ride bundle / Travel Pass or Day pass. If you choose to "buy again" this will take you to the previous program not the current academic year. Information regarding the new booking pages are emailed out before the new academic year starts
Some trips may have been cancelled and are not visible anymore
If a travel time seems to be missing from the list of options, it could be because the trip has been cancelled, although this is unusual the reason for this will have been communicated to the email address used to create the account.
Am I not seeing the trip because it is fully booked?
No, even if the trip is fully booked, you will be able to see it in the drop-down; you just won't be able to select it to book it. You will see an error message when selecting a fully booked travel time saying "no seats available".