If you're unable to change a ride or select another pickup time because the option is disabled, the most likely reason for this limitation is:
- You have surpassed the booking cut-off time for this specific trip. More about booking cut-off time in this article.
- You're trying to change a "Single / Return" ticket to another day which has been scheduled yet. In this case you may not be able to swap your ticket, depending on how long in advance our team schedules trip, in agreement with your organization.
What is a "booking cut-off time"?
The booking cut-off time is a predetermined deadline set by your organisation, which dictates the latest moment you can make changes to your reservation. Once this time has passed, the system restricts any modifications to ensure that all arrangements remain stable and to facilitate timely service. In essence, the cut-off time serves as a safeguard to manage scheduling effectively, which is why you may encounter this restriction if you try to make adjustments too close to your scheduled pickup.
Your organisation decides on a cut-off time for your booking, which will vary for each program. For example, if they decide to set a 5-minute cut-off time, this means you can make changes up to 5 minutes before your scheduled pickup time. After that, the option to make changes will become greyed out.
Where can I find the booking cut-off time?
To check how much time you have to cancel or change a booking, open the page to edit a booking, and an information box will let you know how long you have to make a change.
