Assistance

What to do if you need assistance (Lost property, Accessibility, Support)

• You would like to speak to an agent. Here's how our team prioritizes support requests and how to get help.
• The road where our pickup is located is currently closed. Where will I / my child get picked up from?
• I'm not receiving emails to reset my password, pass / booking confirmation, verify my email address
• What to do if I need some accessibility assistance?
• Who can I speak to for any urgent/non-urgent assistance?
• Lost property - I've left an item on a bus
• What to do if the website or app is not working