At our support centre, we’re committed to ensuring your questions are answered as quickly and efficiently as possible. If you have an urgent query affecting today's trips and bookings, please visit here.
If you wish to speak with one of our agents, we strongly recommend that you first describe your issue in our Live chat. This allows us to gather key details in advance, so your request can be accurately escalated to the right team. Once your ticket has been created, our agents will aim to respond within 24 hours.
Zeelo’s Customer Care team is available from 07:00-18:00 (Monday to Friday). Any non-urgent queries submitted outside of these hours may not be responded to until the team is next available.
Peak times for our phone lines are between 07:00-09:00 and 14:30-17:00
- Outside of these core hours, our live service delivery team may assist with urgent queries (e.g. missed bus, no tracking, service delays).
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For questions that don’t require an immediate response, we encourage you to visit our Help Centre. It contains a wide range of articles and guides designed to help you find answers quickly. Many common queries can be resolved by following one of these helpful resources.
By using these tools, you’ll receive faster, more efficient assistance—whether through our chatbot, an agent, or our self-service Help Centre.
✅ Always use the call line for urgent, time-sensitive issues. Emails or Live chat are best for changes or queries about future travel, as they ensure the call line queues are minimal for fast action.