Who can I speak to for any urgent/non-urgent assistance?

Who to Contact for Assistance

If you need help, we’re here to support you. Depending on the urgency of your enquiry, please use the appropriate contact method below.

🚨 Urgent or Time-Sensitive Assistance

We’ll keep you updated in real time as soon as we have new information. Our team closely monitors all trips and stays in touch with drivers and operators to make sure you get the latest updates as quickly as possible.

Examples of urgent issues:

• Your vehicle is experiencing a severe delay. 

• Your bus has not arrived at your stop.

• Your bus has broken down. 

• You need to book a trip within the next hour.

Tip: Phone support is the fastest way to get help for time-sensitive matters.

If your situation needs immediate attention, please contact our Customer Care Team by phone:

• UK:

  0330 808 3306

• US:

  +1 716 575 2271

💬 Non-Urgent Enquiries

For general or non-urgent questions, please reach out to our Care Team here.

They can assist with enquiries that don’t require immediate action.

Examples of non-urgent queries:

• General questions about your trip or program, Rider App, or Web App

• Help with booking a future trip (more than 24 hours in advance)

• Questions about program terms and conditions

🧭 Not Sure Which Option to Choose?

If you’re unsure whether your enquiry is urgent or non-urgent, we recommend submitting it through the Care Team contact form. Our team will review your request and respond with next steps.