How to claim your school "early / late return pass" to book tyour child on an early / late return trip (e.g after-school clubs)
There is a separate manual process when you want to book your child on the early / late return service after you have purchased an Annual or Termly pass.
About the early / late return process
After purchasing an Annual or Termly Travel Pass, your school may have decided with Zeelo to trigger a separate manual process to send a Promo Code to redeem a separate early / late return Travel Pass.
Early / late return passes are only provided for free to Annual or Termly Travel Pass holders.
When our team receives confirmation of your purchase of an Annual or Termly Travel Pass, they will send you a Promo code allowing you to redeem the early / late Travel Pass (usually for free, but depends on the agreement with your school).
Because this is currently a manual process, please allow several hours before reaching out to chase us.
How to get my early / late returns travel pass?
Late return are usually directly to your account OR being "sold" on a separate booking page, so this is normal you're not seeing a "Late return" travel pass amongst the other passes on the main booking page. Please check communications to know what is the process chosen by your school.
If they're using a separate booking page, you will have to search or get the link / passcode to access this other booking page. Once you have received your code and accessed the booking page, identify the Travel Pass labelled with "late return" or similar signposting and "purchase the pass" ; you can apply the Promo code on the checkout page. These Travel passes usually don't have Automated bookings (as it's hard to know with clubs schedules when your child needs to travel), so remember to visit the Travel page and book their Late return trips manually.
How to manage bookings for Late returns?
On the days you have booked a late return trip, check if your child also has a return trip booked on the earlier return. If they do, remember to cancel the earlier return in the other Termly/Annual Travel Pass to ensure the driver is not expecting them on the earlier return, and you don't get notified of your child not boarding the vehicle.