We offer a range of ticket options designed to suit each family’s unique travel needs. Please note that each Zeelo bus ticket is linked to one specific pick-up stop and one drop-off stop. If your child needs to travel to or from multiple stops across different routes, you will need to access separate passes. This helps prevent incorrect notifications and ensures seats remain available for other riders.
ℹ️ Please note -If your child occasionally uses different stops along the same route, the driver will still allow them to board or disembark at any stop on that route. However, this may temporarily trigger a notification stating that your child “did not board.” This will automatically update as the journey progresses to confirm they boarded at a different stop.
Ride bundles
Great for flexibility, if you plan to use the program regularly but not every day.
This pass type allows you to purchase a specified number of credits for use. A bundle (in any specified amount) is a preset amount of rides that can be used flexibly.
1 ride in a single direction = 1 credit.
You can travel in both directions using this pass.
You will need to book a seat, a ride bundle will not auto allocate/book a seat. To see how to book a seat after buying a Ride bundle, read this article.
To read about making changes / cancelling a booking when using a Ride bundle, read this article.
To learn about the "Auto-top-up" feature, which allows for automatic credit additions to your Ride bundle, please refer to this article. This feature will only be available if your employer has chosen to enable it for the program. If it is not available, you will need to add credits to your Ride bundle manually.
Credits are valid for the duration of the program. For schools, that means they will expire at the end of the school year and can't be carried over to next year.
Travel passes
Travel passes allow you to travel within a period of time (these pass dates are shown when booking). For Commuters, these are usually valid for the entire duration of the program. For schools, they tend to cover a full term or academic year.
Once purchased, you can use the Travel pass to book trips for all the days included in the specified date range.
- School Travel Passes: Great for regular users and peace of mind with guaranteed bookings. The school typically enables the "Auto-booking" feature, ensuring that students are automatically scheduled for trips each day. Certain schools/colleges may not travel every day and ask you to book only the trips you need. If you notice that only a limited number of days are visible in your travel pass, it may be because the team schedules trips just a few days or weeks in advance. Rest assured, as additional trips are scheduled, you will be automatically booked for those as well.
- Commuter Travel Passes: Bookings need to be made manually, as your preferred travel times may vary. The learn more about how to book a seat after buying a Ride bundle, read this article.
📌 Please note that "booking rules" for each individual Travel Pass may vary but will be specified when purchasing the Travel Pass on the booking page.
Single/ Returns (or Round-trip) - also referred to as "Day Pass".
Great for ad-hoc usage, zero commitment, pay-as-you-go.
These allow you to book one-off trips on a specific day & time.
They can be on the same day or different days & need to be booked before the cut-off time chosen by your organisation. They cannot be cancelled, but they can be rescheduled for another day if your plans change, as long as you change them before the cut-off time. More about the cut-off time in this article. You can only purchase a Day pass if there are seats available on the vehicle; seats are allocated on a first-come, first-served basis.
How to check the cost of a travel pass, ride bundle, or daily ticket?
This depends on the stops selected and the number & types of passengers. You will need to select this information on the booking page for the price to get calculated.
If you have a promo code to use, you can type it and apply it on the checkout page.
Please reach out to our Customer Care team if you need any support throughout the booking process, we will be happy to help!