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I can't buy a new travel pass / a ride bundle / ticket or journeys

There might be several reasons explaining why you cannot book the pass / ticket / journeys you need right now.

This article explains some potential reasons why you cannot see and / or get a pass right now, and what to do if it can be sorted:

1. Check if the pick up and drop off stops are selected in the correct order

Sometime the pass you're looking for may not appear if you have selected the Workplace or School as the pick up stop. Change your selection so that the Workplace or School are selected as the drop off stop, even if you intend to always travel in the other direction. Read this article for more information.

2. The type of pass you're looking for may not have been put on sale

The type of pass you're looking for may not have been put on sale yet by your organization OR they've decided not to sell this pass type anymore. Read this article for more information.

3. You can see the type of pass, but it says it's sold out when you select it

We're sorry but some organization decide to set a limit on pass sales for each route. Read this article for more information.

4. You experienced a technical issue as you try to proceed to payment

If you're experiencing an app crash, or a generic error message as you try to complete the purchase of pass, please read this article about how to troubleshoot technical issues. If the issue is specifically happening at the payment stage, read this article.