How to cancel or refund a pass.

We understand that circumstances can change unexpectedly, and flexibility is important. If your child is no longer attending their intended school, or if they withdraw partway through the academic year, you may be wondering what happens if you’ve already purchased a Travel Pass or Ride bundle. This article explains how our refund process works when you’re seeking a cancellation and refund.

Each organisation has its own set of policies regarding cancellations and refunds. As such, it’s important to refer to their terms before we can evaluate and proceed with your request. All terms and conditions can be found on the booking page and as such may require a notice period.

Please get in touch with our Customer Care team and they will be able to help further.