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I need to change a Direct Debit bank account / frequency of payments / it has been cancelled or blocked

Here's what to do when you had issues with a Direct Debit and had to block it, cancel it and want to change how you make payment

I have cancelled or blocked my direct debit?

If you have cancelled your direct debit because of financial issues, please contact us ASAP so we can assist you in setting up an alternative payment option. Please note that cancelling your direct debit will result in the loss of your pass and access to our services.

I want to change the bank account linked to my direct debit

Please contact us so we can support you through this process and ensure you or your child can continue using the bus.

I need to change the frequency of payment

If you encounter financial difficulty related to the payment frequency you initally chose, please contact us so we can support you through this process.