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My child wasn't picked up

Was your child not picked up, or the driver didn't stop? Here are the immediate steps to take, including how to check live tracking and how to contact us for urgent assistance.

First of all, we're truly sorry that your child was not picked up as you expected or that the driver did not stop when you expected them to.

Here's how to help you.

Get in touch

If the issue is on our side, we’ll do everything we can to get you to your destination.
You can reach us quickly through Live Chat in the Rider app or on the Web-app — this is the quickest to get help in this sort of situation. Ask to speak to an agent to be escalated.

The issue will be inspected by our team to understand what happened and take any necessary actions with the School, Driver or Operator.