What can I expect on the day of travel?

Before the trip starts

1. Please arrive at least 5 minutes before your pickup time.
2. 45 minutes prior to your coach's departure from its first pickup location, or at the moment of booking if you make your reservation after this time, you will receive a notification (or an SMS if push notifications are disabled) containing vehicle details and a link to access tracking information.
3. You can access the vehicle tracking feature in the app from the "Track" button, which will appear once the driver has initiated the trip in their app.
4. If there are any delays, we will provide you with timely updates regarding the reason for the delay and the estimated arrival time.

Boarding the vehicle

Present the QR Code from your boarding pass to the driver when you board the vehicle. If your program supports RFID/NFC badges, tap your badge on the driver's device as you enter. For those in a "Just board" program that does not require a boarding pass, the driver will count passengers as you board.

During the trip

Zeelo partners with vetted Operators and does not directly employ drivers, though they are carefully trained to ensure that all safeguarding rules and operating procedures are followed.

Arriving at your drop-off

You may disembark from the vehicle as soon as it is safe to do so. Please adhere to the driver's instructions, as they are trained to ensure your safety. For certain Education programs, the driver may require students to scan their QR Code or RFID/NFC badge before exiting the vehicle.

Rate your ride

After every 10 trips, you will receive a prompt to rate, helping us ensure you have the best possible experience. Additionally, you can rate any ride at your convenience by navigating to the "My rides" section in either the Rider App or the web app.