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When or where will the first direct debit payment get taken from my bank account?

Direct Debit payments happen in line with your Travel Pass start date. You should see your first payment get taken on your first day of travel.

When you set up a Direct Debit, you will receive the following email confirmation giving you all the information you need. These emails will be sent to the email address linked to your Zeelo account. If you think you haven't received these, please check you SPAM folder.

When will I get charged for my Direct Debit?

Zeelo start taking Direct Debit payments on the day the travel pass starts, not when the purchase occured.

List of emails sent to update you on Direct Debit payment

  1. An email confirmation when Direct Debit is first set up which details
    1. the account owner / rider name
    2. the pass name
    3. the dates payment will come out of your account.
  2. A reminder 3 days before each payment is taken.
  3. A final email when we take the last payment of the DD.